Whether you prefer a phone call, a secure digital message, or a face-to-face conversation at one of our branches, Eglin Federal Credit Union makes it straightforward to get the help you need. Deployed overseas? We have a dedicated support line for you, too.
Eglin Federal Credit Union offers member support through phone at (850) 862-0111, secure messaging via online banking, two branch locations (838 Eglin Pkwy NE in Fort Walton Beach and Building 250 on Eglin Air Force Base), mailing address at P.O. Box 1000, Fort Walton Beach, FL 32549, surcharge-free ATM network access, and a dedicated deployed-member support line with extended hours for service members overseas. Standard business hours are Monday through Friday 8:00 AM to 5:00 PM Central Time, with Saturday hours at select branches from 9:00 AM to 1:00 PM CT.
Two branches serving the Eglin AFB and Fort Walton Beach community, plus phone and digital access from anywhere.
Address: 838 Eglin Pkwy NE, Fort Walton Beach, FL 32548
Hours: Mon-Fri 8:00 AM - 5:00 PM CT, Sat 9:00 AM - 1:00 PM CT
Services: Full member services including account opening, loan applications, wire transfers, cashier's checks, notary services, coin counting, safe deposit boxes, and financial counseling appointments.
The main branch is located on Eglin Parkway, easily accessible from both Highway 98 and the Eglin AFB west gate. Parking is free with dedicated handicap-accessible spaces near the entrance.
Address: Bldg 250, Eglin Air Force Base, FL 32542
Hours: Mon-Fri 8:00 AM - 5:00 PM CT
Services: Full member services. Base access requirements apply — valid military ID, DoD civilian credentials, or visitor sponsorship required for entry through installation gates.
Located in the base exchange complex, the on-base branch serves active-duty personnel, their families, and DoD civilian employees without requiring a trip off the installation.
Phone: (850) 862-0111
Hours: Mon-Fri 8:00 AM - 5:00 PM CT
After Hours: Automated account access 24/7 via phone menu; online and mobile banking available around the clock
Deployed Member Line: Extended hours — contact the main number for routing to the deployed member support team, which accommodates international time zones and theater communication constraints.
Send correspondence or communicate securely through authenticated digital channels.
Mailing Address: Eglin Federal Credit Union, P.O. Box 1000, Fort Walton Beach, FL 32549
Use this address for general correspondence, loan payment coupons, dispute documentation, and membership applications sent by mail. Do not send cash through the mail. For time-sensitive matters, call (850) 862-0111 or use the secure message system in online banking.
Secure Messaging: Log in to your Eglin FCU online banking account and navigate to the Messages section. Compose and send encrypted messages to member services. Responses are typically provided within one business day. Secure messaging is the recommended channel for sharing sensitive information such as account numbers or loan details — never send this information through regular, unencrypted email.
ATM Network: Eglin Federal Credit Union provides surcharge-free access to a nationwide network of ATMs through the CO-OP ATM network. Use the ATM locator in the Eglin FCU mobile app or online banking to find the nearest surcharge-free machine. For ATMs outside the network, Eglin FCU offers ATM fee rebates of up to $25 per month on qualifying checking accounts — particularly valuable for members stationed away from Northwest Florida or traveling for TDY assignments.
Deployed Member Support: Service members deployed overseas receive priority handling through all contact channels. The deployed member support team processes SCRA interest rate reduction requests, power of attorney account authorizations, emergency fund disbursements, and loan modification requests with expedited timelines. Spouses with power of attorney can conduct most account transactions on behalf of deployed members. The credit union coordinates with unit financial readiness officers and installation legal assistance offices to ensure deployed members and their families have uninterrupted access to financial services.
For regulatory information about your rights as a financial institution member, visit NCUA.gov.
Choose the channel that works best for your situation and timeline.
| Channel | Availability | Typical Response Time |
|---|---|---|
| Phone — (850) 862-0111 | Mon-Fri 8 AM - 5 PM CT | Immediate (average hold: under 3 minutes) |
| In-Branch (Fort Walton Beach) | Mon-Fri 8 AM - 5 PM CT, Sat 9 AM - 1 PM CT | Walk-in or appointment — same visit |
| In-Branch (Eglin AFB) | Mon-Fri 8 AM - 5 PM CT | Walk-in or appointment — same visit |
| Secure Message | Submit 24/7 | Within 1 business day |
| Online Banking Self-Service | 24/7 | Immediate — automated |
| Mobile App Self-Service | 24/7 | Immediate — automated |
| Mail — P.O. Box 1000, FWB, FL 32549 | Business days | 3-5 business days after receipt |
| Deployed Member Support Line | Extended hours | Priority handling — same or next business day |
Answers to common questions about reaching member services.
Branches are open Monday through Friday, 8:00 AM to 5:00 PM Central Time. The Fort Walton Beach main branch also offers Saturday hours from 9:00 AM to 1:00 PM CT. Phone support at (850) 862-0111 follows the same weekday schedule, with 24/7 automated phone banking and digital banking available around the clock through the website and mobile app.
Log in to online banking at eglinfcu.co.com and navigate to Messages or Contact Us within the authenticated portal. Compose your message, attach any supporting documents if needed, and submit. Messages are encrypted end-to-end. Responses are delivered within one business day. Never send account numbers, Social Security Numbers, or PINs through regular unencrypted email.
Yes. Eglin Federal Credit Union operates a full-service branch at Building 250 on Eglin Air Force Base. Services include account opening, loan processing, wire transfers, and notary services. Base access requires valid military ID, DoD civilian credentials, or visitor sponsorship. Hours are Monday through Friday, 8:00 AM to 5:00 PM CT.
Yes. The credit union maintains a deployed-member support line with extended hours to accommodate international time zones. Call the main number at (850) 862-0111 and follow the prompts for deployed member services. Alternatively, use secure messaging through online banking from any internet-connected device. The deployment support team handles SCRA requests, account modifications, emergency disbursements, and power of attorney processing with expedited timelines.
Additional resources for Eglin Federal Credit Union members.
Browse FAQs across accounts, loans, digital banking, membership, and military services.
Our military heritage since 1954, mission, membership eligibility, and community reinvestment.
Step-by-step online banking login, enrollment, and troubleshooting for Eglin FCU members.
Encryption, fraud monitoring, card controls, and phishing prevention at Eglin FCU.
Eglin FCU